By Invitation
Building your audience-One contact at a time – By Juhee Jain
Juhee Jain is the founder and CEO of Dibiaa, a company that provides eco-friendly branding and packaging solutions for jewellers.
She is the author of “Unboxing Success,” a book that chronicles her entrepreneurial journey and the lessons she has learned along the way.
Juhee is a respected and influential thought leader in her field. She has over 200 regular attendees who benefit from her monthly ‘6C Blueprint’ webinars, where she shares her expertise and insights on the industry.
In my previous article I talked about the importance of regularly communicating with your target audience.
You might be thinking, “Great, but what if nobody’s listening?” Let’s be honest, talking into a void is about as exciting as watching paint dry on the wall.

But here’s the good news: building an audience is no longer reserved for big businesses and celebrities. Forget buying followers or renting email lists – the digital age has given even the smallest entrepreneur the tools to become a magnet for loyal customers.
Think back to the “olden days” – if you weren’t Amitabh Bachchan or Ratan Tata, your message had limited reach. Newspapers and radio were expensive, not always effective, and definitely out of reach for most businesses.
Enter the digital revolution! Platforms like YouTube, Instagram, and even simple email newsletters have empowered ordinary people to build massive followings. Now, I’m not saying you need to become the next social media superstar, but building an audience who trusts you enough to buy from you? That’s definitely achievable.
You can use the following digital tools and platforms to build an audience for your business:
- Mailing list (for email marketing).
- Company blog.
- Social networking platforms.
- Digital media platforms like -YouTube & Facebook
Let’s have a deeper look into the above-mentioned tools and platforms you can tap into.

Building a mailing list
Email marketing delivers impressive returns – over Rs. 32 for every rupee spent. It’s a powerhouse strategy, with 89% of businesses relying on it to generate leads. With the average person checking email 15 times daily, it’s no wonder why.
Cultivating an engaged mailing list takes time and effort, but it can become one of your most powerful digital marketing tools. With a base of opt-in subscribers who want to hear from you, you have a direct line to their inbox to deliver targeted messages when they matter most.
Tactics for list-building include capturing emails from visiting cards, encouraging sign-ups during purchases, and offering incentives like e-books in exchange for email sign-ups on your website.
It takes time – sometimes over a year – to build an effective subscriber list. But the investment pays dividends in the long run.
Company blog
Your company blog is a powerful platform. Firstly, it serves as a potent tool for increasing website traffic by providing fresh, relevant content that attracts visitors and encourages them to explore further. Additionally, a well-maintained blog enhances brand visibility by consistently showcasing your expertise. Your blog also helps you establish you as an industry authority. It attract new visitors and establishes credibility among existing visitors. Once you build traffic, it is a perfect channel for your business.
Social networking platforms
Grabbing attention with your content comes down to three key strategies: choosing the right platform, staying relevant, and being consistent.
Rather than spreading yourself thin across every social network, focus your efforts on the one or two platforms where your target audience is most active. If your research shows your customers hang out on Instagram, make that your social media home base.Once you’ve chosen a platform, stay relevant to your industry and audience. For a jewelry business, for instance, share content centered on jewelry – new trends, materials, celebrity endorsements, care tips, etc. Essentially, stick to topics your followers care about.
Finally, consistency is critical. Post on a regular schedule, whether it’s daily, a few times a week, etc. It takes time before people take notice of your content. Persistently publishing valuable material is what will ultimately grab their attention.

Digital media platforms
These are like YouTube or Instagram reels or YouTube Shorts. Among businesses that spend money on digital marketing, 85% use video. 81% marketers admit increased leads and sales through videos.
The objective here is to gain subscribers for your channel. Publish consistently. Focus on quality and not on quantity. Upload meaningful videos that are relevant to your audience.

Don’t have much time? You don’t need to focus on all the platforms at once. Focus on a single platform and be persistent. My suggestion would be, using your mailing list. It is because these are the people who have already interacted with you. For example, most of the email ids in your database would be from your existing customers or people who have already made queries. They will be more eager to listen to you.
My key point here is: Start building your audience from this very minute. Take at least one step. Every day.
By Invitation
The Great Jewellery Retail Reset: Are You Ready for What’s Coming Next?
By Shivaram A,Retail Business Mentor
As gold prices fluctuate and customer mindsets evolve, the jewellery retail business stands at a turning point. Those who adapt with guidance will thrive — others may struggle to stay relevant.
Over the last year, jewellers across India have been living through a storm of uncertainty. Gold rates have risen, fallen, and risen again — shaking customer confidence and confusing buying behaviour. While many stores reported higher sales values during festive months, the actual number of pieces sold told a different story.
Customers were walking in — but walking out with fewer items. The same budgets, smaller volumes. The emotional connect with gold remained, but the buying intent was changing quietly beneath the surface.
A Shift in Buying Behaviour: Lighter, Smarter, More Selective
Jewellery, once seen as a long-term investment, is now also viewed through the lens of practicality and personal style. The younger buyer isn’t chasing weight anymore; they’re chasing meaning, design, and comfort.
Heavy necklaces and bangle sets have become slower movers, while rings, earrings, and lightweight chains are finding quick takers. Even as the “value” of inventory rises with gold prices, the “velocity” of sales — how quickly products move — has slowed down.
This creates an illusion of growth on paper but a challenge in reality: slower rotation, tighter margins, and customers whose expectations are changing faster than most jewellers are prepared for.
Two Customers, Two Worlds
At one end are traditional families — loyal, price-conscious, and deeply rooted in their relationship with their family jeweller. At the other end stands the new-age urban customer — salaried, educated, and brand-aware.
This second group is the real disruptor. They don’t see gold as an emergency asset but as an accessory that defines lifestyle. They browse online, compare designs across stores, and choose convenience over custom.
For them, jewellery is fashion — not finance. And that single shift is rewriting the rules of the game.

Competition Is Heating Up
As independent jewellers fight to maintain margins, larger chains are expanding quietly — opening new showrooms, entering Tier 2 and Tier 3 towns, and capturing the very customers smaller stores once depended on.
Adding to the mix are non-jewellery investors and new entrants drawn by the industry’s steady performance compared to other sectors. With over 10,000 new stores expected to open in the next few years, competition will only intensify.
This means the traditional family jeweller can no longer depend solely on legacy, relationships, or word-of-mouth. What’s needed now is strategy, structure, and smarter decision-making — powered by data, training, and mentorship.

Change Is Hard — But Help Is Available
Transitioning from a legacy business model to a modern retail approach isn’t easy. It involves rethinking everything from sales processes to staff mindset, from customer experience to inventory strategy.
But the good news is — you don’t have to do it alone.
Every successful transformation begins with one conversation — a discussion about where you are, what’s changing, and how to move forward one step at a time.
That’s where mentorship makes the difference. A seasoned guide can help you see patterns others miss, avoid expensive mistakes, and build a roadmap that’s realistic and sustainable.

Jewellery retail is evolving — and those who evolve with it will shine brighter in the years ahead.
While change is always tough, it is also necessary. The key is to take it step by step, guided by experience and insight.
If you’re wondering where to start or how to navigate the next phase of your business transformation — let’s talk.
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