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Building your audience-One contact at a time – By Juhee Jain

Juhee Jain is the founder and CEO of Dibiaa, a company that provides eco-friendly branding and packaging solutions for jewellers.

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She is the author of “Unboxing Success,” a book that chronicles her entrepreneurial journey and the lessons she has learned along the way.

Juhee is a respected and influential thought leader in her field. She has over 200 regular attendees who benefit from her monthly ‘6C Blueprint’ webinars, where she shares her expertise and insights on the industry.

In my previous article I talked about the importance of regularly communicating with your target audience.

You might be thinking, “Great, but what if nobody’s listening?” Let’s be honest, talking into a void is about as exciting as watching paint dry on the wall.

But here’s the good news: building an audience is no longer reserved for big businesses and celebrities. Forget buying followers or renting email lists – the digital age has given even the smallest entrepreneur the tools to become a magnet for loyal customers.

Think back to the “olden days” – if you weren’t Amitabh Bachchan or Ratan Tata, your message had limited reach. Newspapers and radio were expensive, not always effective, and definitely out of reach for most businesses.

Enter the digital revolution! Platforms like YouTube, Instagram, and even simple email newsletters have empowered ordinary people to build massive followings. Now, I’m not saying you need to become the next social media superstar, but building an audience who trusts you enough to buy from you? That’s definitely achievable.

You can use the following digital tools and platforms to build an audience for your business:

  • Mailing list (for email marketing).
  • Company blog.
  • Social networking platforms.
  • Digital media platforms like -YouTube & Facebook

Let’s have a deeper look into the above-mentioned tools and platforms you can tap into.

Building a mailing list

Email marketing delivers impressive returns – over Rs. 32 for every rupee spent. It’s a powerhouse strategy, with 89% of businesses relying on it to generate leads. With the average person checking email 15 times daily, it’s no wonder why.

Cultivating an engaged mailing list takes time and effort, but it can become one of your most powerful digital marketing tools. With a base of opt-in subscribers who want to hear from you, you have a direct line to their inbox to deliver targeted messages when they matter most.

Tactics for list-building include capturing emails from visiting cards, encouraging sign-ups during purchases, and offering incentives like e-books in exchange for email sign-ups on your website.

It takes time – sometimes over a year – to build an effective subscriber list. But the investment pays dividends in the long run.

Company blog

Your company blog is a powerful platform. Firstly, it serves as a potent tool for increasing website traffic by providing fresh, relevant content that attracts visitors and encourages them to explore further. Additionally, a well-maintained blog enhances brand visibility by consistently showcasing your expertise. Your blog also helps you establish you as an industry authority. It attract new visitors and establishes credibility among existing visitors. Once you build traffic, it is a perfect channel for your business.

Social networking platforms

Grabbing attention with your content comes down to three key strategies: choosing the right platform, staying relevant, and being consistent.

Rather than spreading yourself thin across every social network, focus your efforts on the one or two platforms where your target audience is most active. If your research shows your customers hang out on Instagram, make that your social media home base.Once you’ve chosen a platform, stay relevant to your industry and audience. For a jewelry business, for instance, share content centered on jewelry – new trends, materials, celebrity endorsements, care tips, etc. Essentially, stick to topics your followers care about.

Finally, consistency is critical. Post on a regular schedule, whether it’s daily, a few times a week, etc. It takes time before people take notice of your content. Persistently publishing valuable material is what will ultimately grab their attention.

Digital media platforms

These are like YouTube or Instagram reels or YouTube Shorts. Among businesses that spend money on digital marketing, 85% use video. 81% marketers admit increased leads and sales through videos.

The objective here is to gain subscribers for your channel. Publish consistently. Focus on quality and not on quantity. Upload meaningful videos that are relevant to your audience.

Don’t have much time? You don’t need to focus on all the platforms at once. Focus on a single platform and be persistent. My suggestion would be, using your mailing list. It is because these are the people who have already interacted with you. For example, most of the email ids in your database would be from your existing customers or people who have already made queries. They will be more eager to listen to you.

My key point here is: Start building your audience from this very minute. Take at least one step. Every day.

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By Invitation

Professional Guidelines for Training Jewellery Retail Sales Staff

By Shivaram A, Founder – Retail Gurukul

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Selling jewellery requires a distinct approach from other retail sectors. Customers in this environment anticipate a higher level of service and expertise than they might expect at a grocery or clothing store. To achieve success, staff must possess specialized skills tailored to jewellery sales. The following guide outlines key training principles for jewellery sales associates, complemented by practical examples for each area.

1. Appearance

• All employees should maintain impeccable grooming and attire.

Example: Associates arrive in pressed shirts and polished shoes daily.

• Where possible, provide uniforms; otherwise, ensure personal clothing is clean, ironed, and understated.

Example: Staff without uniforms wear plain, well-ironed garments, avoiding prominent logos.

• Hair must be neatly styled and footwear kept clean for all staff members.

Example: Management conducts pre-shift checks to confirm proper grooming standards.

• Dress codes apply universally, including to security personnel.

Example: Security staff participate in regular dress code reviews and grooming inspections.

2. Attitude

• Encourage staff to display consistent friendliness and positivity throughout the workday.

Example: Every customer is welcomed with a genuine smile and warm greeting.

• Staff should maintain courteous engagement, even if customers do not reciprocate.

Example: In cases where a customer appears upset, the associate still offers a friendly introduction and assistance.

• Staff are expected to compartmentalize personal issues during shifts, remaining constructive and solution-oriented.

Example: Employees adopt a focused mindset before starting their shift to prioritise exemplary customer service.

3. Communication

• Employees must uphold polite, respectful dialogue at all times.

Example: Use courteous phrases such as “May I assist you, Sir?” or “Thank you, Madam” consistently.

• Appropriate titles or respectful terms in local languages should be used when addressing clientele.

Example: “Good afternoon, Sir. Is there something special you are searching for today?”

• Professional etiquette should permeate every interaction.

Example: Regularly incorporating “please” and “thank you” in conversations.

• Indifference must be strictly avoided.

Example: If an employee is occupied, they acknowledge waiting customers with assurances of prompt attention.

• Multilingual abilities are advantageous in serving a diverse customer base.

Example: Staff transition to Hindi when necessary to make customers feel comfortable.

• Demonstrate extra patience and care with elderly patrons.

Example: Spend time clearly outlining details for older customers who may require additional support.

• Engage children hospitably so adults can shop undistracted.

Example: Offer small toys or converse briefly with children while adults browse.

• Ensure equal treatment for all visitors, irrespective of appearance or attire.

Example: Give consistent attention to both casually and formally dressed customers.

4. Hospitality

• Begin interactions by welcoming guests and offering seating.

Example: “Please have a seat while I present our newest collection.”

• Provide complimentary refreshments as a hospitality gesture.

Example: Serve water or tea to customers as they view products.

• All team members should be prepared to assist customers, regardless of primary responsibilities.

Example: If the primary salesperson is occupied, another employee steps in seamlessly.

• Owners should occasionally interact directly with clients to lead by example.

Example: The owner personally thanks loyal customers for their continued patronage.

• Always offer proactive and attentive service.

Example: Assist customers with carrying purchases or parking arrangements when needed.

5. Product Knowledge

• Deliver thorough training to ensure staff are knowledgeable about inventory.

Example: Monthly training sessions update employees on new designs and materials.

• Define clear guidelines regarding which product details and certifications to share.

Example: Staff are informed about certifications relevant to gold purity inquiries.

• Team members should confidently describe product features, fabrication methods, and distinctive qualities.

Example: Discuss differences between handcrafted pieces and machine-made jewellery.

• Educating customers is integral to the sales role.

Example: Clearly explain gemstone properties or style benefits to interested shoppers.

• Counter personnel must answer queries knowledgeably or direct customers to appropriate experts.

Example: Junior associates promptly consult senior colleagues when complex questions arise.

• New hires should discreetly seek supervisory guidance rather than stating uncertainty.• Example: “Let me verify that information with my manager to provide you with an accurate response.”

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JewelBuzz is Asia’s First Digital Jewellery Media & India’s No.1 B2B Jewellery Magazine, published by AM Media House. Since 2016, we’ve been the trusted source for jewellery news, market trends, trade insights, exhibitions, podcasts, and brand stories, connecting jewellers, retailers, and industry professionals worldwide.

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