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Harness the power of AI in your retail jewellery business

Sridevi Reddy is an IT/Marketing professional turned services entrepreneur. Sridevi is founder of a retail service business and strongly committed to fixing merchant pain points she experienced herself.

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Have you ever wished you could effortlessly blend the timeless charm of in-store jewellery shopping with the cutting-edge convenience of online technology? With AI, that wish is not just a dream—it’s the future of retail jewellery. Let’s explore how artificial intelligence can transform your business and give your customers an unforgettable shopping experience, both online and offline.

How AI Enhances Customer Engagement

Your customers deserve an experience that makes them feel special, and AI helps you achieve this by delivering highly personalized interactions, both online and in-store. Here’s how:

Automating the Customer Journey
AI handles everything from the moment a customer shows interest to after they’ve made a purchase. This not only ensures a seamless experience but also gives you more time to focus on what matters—delivering quality service and beautiful products.

Turn Leads into Loyals

With AI, you can turn casual browsers into loyal customers. By analyzing data from multiple touchpoints—whether it’s a walk-in, an Instagram inquiry, or a lead from an exhibition—AI centralizes lead management for seamless follow-up and conversion. It helps you track customer journeys and engage with them through personalized offers, driving long-term loyalty.

Personalized Recommendations

Imagine having a system that understands your customers’ preferences, past purchases, and even current trends to suggest the perfect piece of jewellery. With AI-powered recommendation engines, that’s exactly what you get. Whether it’s helping a customer find an engagement ring based on their browsing history or suggesting the ideal bracelet to match their style, AI enables you to tailor each experience to their tastes.

Customer Service Chatbots

Providing 24/7 customer service can be a challenge, but AI-powered chatbots make it easy. These intelligent systems can answer questions, help with product recommendations, track orders, and offer personalized assistance at any time. Not only does this improve customer satisfaction, but it also frees up your team to focus on complex queries that require a human touch.

Virtual Try-Ons
With augmented reality (AR) and virtual reality (VR) powered by AI, customers can virtually try on your jewellery from the comfort of their homes. This makes it easier for them to visualize how a product looks on them in real time, helping them make more confident purchase decisions while reducing return rates. This is a huge win for both your online and in-store shopping experiences.

Optimize Inventory Management 

AI-driven systems predict demand, optimize stock levels, and reduce excess inventory by analyzing sales data and market trends. This ensures popular items stay in stock, minimizing stockouts and overstock, leading to better inventory control and financial management.

 Zithara.AI empowers retail jewelers

Zithara.AI empowers retail jewelers by seamlessly integrating both online and offline customer data to provide personalized, data-driven experiences that drive conversions.

It also automates lead qualification through seamless CRM integration. For existing customers, leads are qualified based on past purchase history, while new leads are assessed through social media interactions to determine their potential. This comprehensive approach ensures that high-potential prospects are prioritized, allowing you to focus on converting the best leads and fostering stronger customer relationships.

 Zithara.AI provides:

  • Centralized Lead Management & Automated Qualification
  • Targeted Marketing & Personalization
  • Predictive Analytics for Smarter Decisions

AI in retail has become a game-changer, especially when it comes to understanding and serving your customers better. Our goal at Zithara.AI is to help jewelers create personalized experiences that blend the physical and digital shopping worlds. It’s not just about offering products; it’s about offering the right product and  right communication at the right time.

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You asked, we answered: Gold hits $3,000 – What comes next?

By Juan Carlos Artigas
Global Head of Research-World Gold Council

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Key highlights

  • Gold’s new milestone: Gold recently crossed US$3,000/oz intraday – a headline-worthy event, but the true significance for gold lies in the broader economic trends driving its rise
  • Price momentum: Gold surged from US$2,500/oz to US$3,000 in just 210 days, pushing it three standard deviations above its 200-day moving average
  • Market fundamentals: While gold may face some consolidation due to the speed of its latest move, the combination of geopolitical and geoeconomic uncertainty, rising inflation, lower rates and a weaker US dollar continue to provide powerful tailwinds to investment demand.

Gold (briefly) breaks through another psychological level

Gold crossed US$3,000/oz in intra-day trading during the early hours of Friday 14 March and then again on Monday 17 March.1 While the LBMA Gold Price PM hasn’t officially crossed the mark, setting at US$2,996.50/oz on Monday, it has nonetheless grabbed the attention of investors and media outlets around the world, triggering a myriad of questions about its significance.

So, what does this milestone really mean? Depending on who you ask: a lot or not much at all. For us, there are interesting psychological and technical aspects about this triple-zero ending price that could influence gold’s short-term behaviour. But the more meaningful – and lasting – dynamics are the ones behind gold’s performance over the past several months.

What’s meaningful about gold’s move?

Gold reached more than 40 new all-time highs in 2024 and fourteen more so far this year.2 Its upward move has been no coincidence and, in our most recent Gold Market Commentary, we talked about a potential perfect storm forming for gold. The focus isn’t just the number itself but the pace at which gold has reached it. The jump from US$2,500/oz to US$3,000/oz took just 210 days – a notably faster move that underscores the momentum gold has built over the past two years (Chart 1). Compare that to the approximate 1,700 days that gold took, on average, to achieve previous US$500/oz increments, and the move stands out (Table 1).  

In fairness, gold had to double in price to go from US$500/oz to US$1,000/oz, while it only had to rise 20% to go from US$2,500/oz to US$3,000/oz. To provide additional context, gold has increased nearly sixfold since December 2005, when it first reached US$500/oz, equivalent to an annualised return of 9.7%. Over the same period, the S&P 500 spot index has increased at a rate of 8.2% per year.3

To take this relative movement into account, we look instead at how much gold has deviated from its 200-day moving average (200DMA). The recent rally has pushed gold’s price three standard deviations (3σ) above the long-term average spread of its 200DMA (Chart 2). Most recently, we saw this extreme divergence during the COVID-19 pandemic in 2020 when gold crossed US$2,000/oz and again around the time gold reached US$2,500/oz. Following these moves there was a period of consolidation before the upward trend eventually resumed.

What’s next?

As the saying goes, “even strong rallies need to catch their breath.” Gold has remained, on average, above previous multiples of US$500/oz for nine days before pulling back (Table 1). At the same time, however, gold has rebounded above the same level in just a few days four out of five times.

From a technical and positioning standpoint, if gold were to remain above US$3,000/oz over the next couple of weeks, it would likely trigger additional buying from derivatives contracts. For example, we estimate there is roughly US$8bn in net delta-adjusted notional in options contracts from US gold ETFs that expire Friday 21 March,4 and US$16bn in options on futures that expire on 26 March. While this may create a slingshot effect, it could also trigger short-term-profit taking.

In view of the speed of gold’s latest move, it would not be surprising to see some price consolidation. But despite potential short-term volatility, the most important determinant for gold’s next move is whether fundamentals can provide long-term support to its trend. As we discussed in our recent Gold Demand Trends, while price strength will likely create headwinds for gold jewellery demand, push recycling up and motivate some profit taking, there are many reasons to believe that investment demand will continue to be supported by a combination of geopolitical and geoeconomic uncertainty, rising inflation, lower rates and a weaker US dollar.

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Diamonds: Natural, grown, and their needs for differentiation in the global jewellery market

by Ramit Kapur, Managing Director, GSI India

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The debate between lab grown diamonds and naturals doesn’t seem to die down. Natural diamonds have had an unfettered rule in the global fine jewellery business for centuries until technological advancement allowed lab-grown diamonds, hitherto used in machine tools and cutting, found their way successfully into the fashion and jewellery space purely based on two reasons : perceived identical appearance and a staggeringly low price. Their entry into the market created a space for affordable jewellery, but they are not designed or are equipped to take over the natural diamond market. That’s because they are different and can be scientifically identified as such. 

Far from disrupting the prominence of natural diamonds, LGDs have emerged as a complementary force, addressing distinct consumer needs while broadening the appeal of diamond jewelry. But, let’s understand the purpose and appeal of each category. 

Natural diamonds continue to hold an unparalleled allure, deeply rooted in their rarity, geological history, and cultural heritage. They symbolize luxury, timelessness, and emotional significance, often marking milestone moments like engagements, weddings, and the creation of family heirlooms. Spending billions of years to be formed under the earth’s surface, natural diamonds command admiration from customers who associate lasting happiness and joy with the person they are buying it for, be it a self-purchase or a gift. Its journey of formation itself carries that value which, thanks to rising awareness, is of great value to its target audience irrespective of age barriers. Such consumers prioritize provenance, ethical sourcing, and origin determination, which reinforce the enduring appeal and exclusivity of natural diamonds.

On the other hand, lab-grown diamonds have carved out their own niche in the global jewelry market, starting with eco-conscious Millennials and Gen Z consumers in the United States. These synthetic diamonds appeal to buyers seeking sustainable and affordable alternatives. In India, a global hub for jewelry, the demand for LGDs is still at its nascent stage, because consumers are still understanding the product. Hence, there is a slow but steady growth in demand driven by their cost-effectiveness and the growing adoption of Western fashion sensibilities. Offering flexibility in design, LGDs are well-suited for trendy, everyday jewelry that embraces unconventional materials such as silver, tungsten, and titanium. They provide consumers with the freedom to explore unique styles while aligning with contemporary values of affordability and sustainability.

The distinction between natural and lab-grown diamonds is not merely academic—it is vital to maintaining consumer trust. Nomenclature is of paramount importance in this regard, as there are several ways to identify a lab-grown diamond. Since they are created in a controlled environment, their origin is different from those built by nature, and hence, must be positioned accordingly to extend confidence to customers of either segment. Thus, while both have their own value propositions, transparency in branding and communication is essential. Lab-grown diamonds should be presented as a distinct category, emphasizing their origin and purpose, rather than being combined with natural diamonds. 

As the diamond industry evolves, embracing the differences between natural and lab-grown diamonds is key to unlocking their full potential. Each caters to specific consumer preferences—natural diamonds for their legacy and emotional resonance, and lab-grown diamonds for their modern, versatile appeal. Retailers and stakeholders must adopt tailored marketing strategies and far better quality in certification and grading standards to give consumers exactly what they bought their products for. While the entire supply chain needs to be strongly educated to firstly identify the differences and sell the right jewellery, retailers especially need to refine marketing messages to effectively communicate these unique value propositions. This can be done by conducting awareness workshops for end-consumers and often showcasing both varieties to them just for knowledge. All in all, by fostering transparency, differentiation, and synergy within the supply chain, the industry can ensure the sustainable growth of both segments, securing a bright future for diamond jewelry on a global scale.

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Nehal Shah: Queen of Charms

“I want to create pieces that stand the test time, transcending trends and feeling as relevant years from now as they are today”

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Nehal Shah, founder of ENESSE by NEHAL SHAH, created a unique niche for herself with her exquisite collection of  charms, depicting women’s most desired accessories like shoes, bags, etc. transformed into iconic and trendy jewellery pieces.

Each charm has a theme along with a relevant message, that all women can identify with and define their own personal style, moments, aspirations, desires and more. Charms allow for endless creativity and personalization, making them adaptable to trends and individual stories.

Nehal Shah, the Queen of Charms, spoke  to JewelBuzz on her journey in jewellery designing, her philosophy to create pieces that stand the test time ….and more.

Take us through your journey into jewelry designing: your inspiration, your beginnings, and your evolution into a renowned designer.

Design is an exciting and deeply creative process, with each piece telling a story. Every jewelry design begins with an inspiration. It might come from nature, architecture, emotions, or even a personal story.

It sounds like creating charms is a perfect way to bring fresh, versatile designs to the jewelry line. Charms allow for endless creativity and personalization, making them adaptable to trends and individual stories. Plus, with each charm carrying its own meaning, they’re easy for customers to connect with on a personal level. It’s a great strategy to add variety while offering pieces that can hold sentimental value!

Connecting each charm to your personal life emotions is a beautiful part of designing charms, each charm can symbolize a memory of life like a handbag, sunglasses, stilettos, gift box, champagne glass, lipstick, perfume bottles. 

What is your design philosophy? 

To create pieces that stand the test time, transcending trends and feeling as relevant years from now as they do today. 

Charms have been in the market for several years now. Nehal Shah has reinvented and discovered the concept and more designs in 3D format. The overall range is crafted with a futuristic vision. The collection, although urban and new-age, is yet timeless and eternal. Charms can be passed on from generation to generation and it fits well to all the age groups. Charms can be used for personal consumption as well as a Gift idea.

What are your favorite metals, stones and other materials? 

Gold and titanium is my favorite metal in combination with diamonds, color stone , enamel and hand painting.

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Take us through the creation process of your unique, out of the box jewelry pieces/ collections.

I have creatively imagined different hues of enamel in my heart, while designing the concept. The beautiful locks have been specifically designed for the charms and the necklace. Different locks and detachable charms offer a significant flexibility for the consumer. Varied combinations can be tried and every time a unique look having a variety of combinations can be donned. These combinations can include various color stones, diamonds, and enamel.

As an entrepreneur, what are the lessons you have learnt in establishing a business, strategy for growth, brand positioning etc. How does one balance creativity with commercial viability and changing consumer preferences?

Balancing creativity with commercial viability and changing consumer preferences is a challenging but rewarding aspect of jewelry design.

I do not hesitate to experiment and dare new and out-of-the-box designs, which is wearable and price sensitive. Balancing creativity with commercial viability and changing consumer preferences is a challenging but rewarding aspect of jewelry design.

  1. Understanding the Target Audience
  2. Following Trends Without Losing Identity
  3. Creating Timeless with a Twist
  4. Experimenting in Small Batches
  5. Balancing Practicality with Artistry

Your comments on the current jewelry designing segment in India? What is the standing and brand positioning of India’s jewelry designers on the global stage? After MAKE IN INDIA, are we ready for DESIGN IN INDIA?

Indian jewellery designer segment is vibrant and evolving, especially in the country, with a fascinating mix of tradition and innovation. India’s jewelry designers are making significant strides on the global stage, with a brand positioning that highlights rich heritage, skilled craftsmanship, and unique design perspective.

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What is potential for Indian designers to collaborate with global brands and top international designers?

Immense potential. If the product is great, the time is always right. India has a great blend of skills, intelligence, cost and economies of scale.

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What’s your message for aspiring, as well as practicing jewelry designers?

Don’t hesitate to experiment new ideas, go with your gut feeling and you will never fail.

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