By Invitation
Solitaires – An indulgence or an asset?
Since the iconic Marylin Monroe sang Diamond’s are a Girl’s Best Friend in 1953 film Gentlemen Prefer Blondes, popular culture has seen diamonds as an ultimate adornment for women the world over.

But diamonds were always coveted by the rich and powerful, especially the royalty in India – for a long time the only source of diamonds – as well as in Europe and Americas. But it took a giant corporation and a monopoly, which had recently found huge deposits in Africa, to popularize it with the masses. And by design or otherwise, Hollywood and popular culture played a great role in helping establish diamonds as prima donna of gemstones and most coveted of them all.
Diamonds are rare and expensive, and their allure is as much in their brilliance and beauty as it is in their exclusivity. But it is complex and non-trivial to grade and value and often customers find themselves at a loss to comprehend what they are buying and at what price. And worse they have no clue if at all it will retain its value over time and will they ever be able to bank on them as their life’s assets. The way diamond jewellery, especially solitaire jewellery is sold and marketed, especially in India has also not helped the cause. With perpetual discounts and opaque pricing and exchange / buyback policies, jewellery brands and large stores have adversely impacted consumer confidence and turned diamonds into commodity, belying the great amount of skill and craftsmanship that goes into each solitaire diamond. It has led to erosion of long-term value of purchased jewellery in the hands of the consumer and consequently sowed confusion, doubts and sometimes cynicism in them about quality and value of solitaire diamond jewellery.

In this melee. one brand has stood out and swam against the tide. Divine Solitaires has understood the unfulfilled need of Indian buyers and created a brand that is known for its integrity – one that never compromises on quality and transparency. For more than 15 years Divine Solitaires has built this reputation by delivering to its customers what it promised and with 98% customer satisfaction and repeat purchase rate, it has proved that honesty and transparency pays in the long run.
Jignesh Mehta and his brother Shailen Mehta knew that vast majority of Indian consumers are aspirational and seek to grow their wealth and consider jewellery as not just an indulgent luxury but an asset of life’s savings. So, they created a brand that would bring the same amount of confidence in diamonds that is in gold. With Divine Solitaires it did this in three ways – First, they curated and standardized on 123 quality parameters that impact the beauty and value of a diamond and mandated that only those finely crafted diamonds that score 10/10 on these parameters qualify to be branded as Divine, thus assuring that customers always get the best quality.
Secondly, they backed each product with this unprecedented 123-parameters Quality Guarantee Certificate, in a market where no one offers any sort of guarantee on diamonds or diamond jewellery. And finally, third and most important step, they created a One India – One Price system for their high quality diamonds with their Nationwide Standard and Transparent Prices, which is updated every month, month after month for the last 15 years. There is even a Solitaire Price Index that shows the trends for customer awareness.
This is why Divine Solitaires is becoming the preferred choice for Indians to elevate their life’s milestone moments. Be it getting engaged or married or celebrating years of togetherness on anniversaries, only the best is worthy for the moment. Available at 200+ partner jewellers in more than 100 cities, buyers in Jammu or in Ernakulam, in Guwahati or in Ahmedabad – across India, have expressed confidence and trust in the brand and have come back for more. Consumers get to choose from the largest collection designs specially crafted to elevate the beauty and brilliance of the solitaire and get the confidence of a national brand which they can buy from or get service from almost anywhere in India.
It also helps that though the brand never discounts its products, once a year it rewards its customers with generous gifts and lucky draws in Solitaire Festival of India, which recently concluded in August. Customers look forward to it and it generates a lot of excitement with weekly prizes of lucky draw winners and assured gifts on every purchase. It also brings in a lot of new customers to the stores and helps independent, mostly family owned, partner jewellers to offer superior quality and brand experience to brand conscious solitaire customers and capture a larger market share in their area.
Natural diamonds are rare and God gifted and its allure shall remain forever, notwithstanding many simulants and alternates that vie its position in the minds of the consumer. Vast majority of Indian consumers consider solitaires as the ultimate gift and place great emphasis on asset accumulation; therefore, solitaire diamond jewellery from Divine Solitaires is perfect for their aspirations.


By Invitation
Professional Guidelines for Training Jewellery Retail Sales Staff
By Shivaram A, Founder – Retail Gurukul

Selling jewellery requires a distinct approach from other retail sectors. Customers in this environment anticipate a higher level of service and expertise than they might expect at a grocery or clothing store. To achieve success, staff must possess specialized skills tailored to jewellery sales. The following guide outlines key training principles for jewellery sales associates, complemented by practical examples for each area.
1. Appearance
• All employees should maintain impeccable grooming and attire.
• Example: Associates arrive in pressed shirts and polished shoes daily.
• Where possible, provide uniforms; otherwise, ensure personal clothing is clean, ironed, and understated.
• Example: Staff without uniforms wear plain, well-ironed garments, avoiding prominent logos.
• Hair must be neatly styled and footwear kept clean for all staff members.
• Example: Management conducts pre-shift checks to confirm proper grooming standards.
• Dress codes apply universally, including to security personnel.
• Example: Security staff participate in regular dress code reviews and grooming inspections.
2. Attitude
• Encourage staff to display consistent friendliness and positivity throughout the workday.
• Example: Every customer is welcomed with a genuine smile and warm greeting.
• Staff should maintain courteous engagement, even if customers do not reciprocate.
• Example: In cases where a customer appears upset, the associate still offers a friendly introduction and assistance.
• Staff are expected to compartmentalize personal issues during shifts, remaining constructive and solution-oriented.
• Example: Employees adopt a focused mindset before starting their shift to prioritise exemplary customer service.
3. Communication
• Employees must uphold polite, respectful dialogue at all times.
• Example: Use courteous phrases such as “May I assist you, Sir?” or “Thank you, Madam” consistently.
• Appropriate titles or respectful terms in local languages should be used when addressing clientele.
• Example: “Good afternoon, Sir. Is there something special you are searching for today?”
• Professional etiquette should permeate every interaction.
• Example: Regularly incorporating “please” and “thank you” in conversations.
• Indifference must be strictly avoided.
• Example: If an employee is occupied, they acknowledge waiting customers with assurances of prompt attention.
• Multilingual abilities are advantageous in serving a diverse customer base.
• Example: Staff transition to Hindi when necessary to make customers feel comfortable.
• Demonstrate extra patience and care with elderly patrons.
• Example: Spend time clearly outlining details for older customers who may require additional support.
• Engage children hospitably so adults can shop undistracted.
• Example: Offer small toys or converse briefly with children while adults browse.
• Ensure equal treatment for all visitors, irrespective of appearance or attire.
• Example: Give consistent attention to both casually and formally dressed customers.
4. Hospitality
• Begin interactions by welcoming guests and offering seating.
• Example: “Please have a seat while I present our newest collection.”
• Provide complimentary refreshments as a hospitality gesture.
• Example: Serve water or tea to customers as they view products.
• All team members should be prepared to assist customers, regardless of primary responsibilities.
• Example: If the primary salesperson is occupied, another employee steps in seamlessly.
• Owners should occasionally interact directly with clients to lead by example.
• Example: The owner personally thanks loyal customers for their continued patronage.
• Always offer proactive and attentive service.
• Example: Assist customers with carrying purchases or parking arrangements when needed.
5. Product Knowledge
• Deliver thorough training to ensure staff are knowledgeable about inventory.
• Example: Monthly training sessions update employees on new designs and materials.
• Define clear guidelines regarding which product details and certifications to share.
• Example: Staff are informed about certifications relevant to gold purity inquiries.
• Team members should confidently describe product features, fabrication methods, and distinctive qualities.
• Example: Discuss differences between handcrafted pieces and machine-made jewellery.
• Educating customers is integral to the sales role.
• Example: Clearly explain gemstone properties or style benefits to interested shoppers.
• Counter personnel must answer queries knowledgeably or direct customers to appropriate experts.
• Example: Junior associates promptly consult senior colleagues when complex questions arise.
• New hires should discreetly seek supervisory guidance rather than stating uncertainty.• Example: “Let me verify that information with my manager to provide you with an accurate response.”
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