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Harness the power of AI in your retail jewellery business

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Have you ever wished you could effortlessly blend the timeless charm of in-store jewellery shopping with the cutting-edge convenience of online technology? With AI, that wish is not just a dream—it’s the future of retail jewellery. Let’s explore how artificial intelligence can transform your business and give your customers an unforgettable shopping experience, both online and offline.

How AI Enhances Customer Engagement

Your customers deserve an experience that makes them feel special, and AI helps you achieve this by delivering highly personalized interactions, both online and in-store. Here’s how:

Automating the Customer Journey
AI handles everything from the moment a customer shows interest to after they’ve made a purchase. This not only ensures a seamless experience but also gives you more time to focus on what matters—delivering quality service and beautiful products.

Turn Leads into Loyals

With AI, you can turn casual browsers into loyal customers. By analyzing data from multiple touchpoints—whether it’s a walk-in, an Instagram inquiry, or a lead from an exhibition—AI centralizes lead management for seamless follow-up and conversion. It helps you track customer journeys and engage with them through personalized offers, driving long-term loyalty.

Personalized Recommendations

Imagine having a system that understands your customers’ preferences, past purchases, and even current trends to suggest the perfect piece of jewellery. With AI-powered recommendation engines, that’s exactly what you get. Whether it’s helping a customer find an engagement ring based on their browsing history or suggesting the ideal bracelet to match their style, AI enables you to tailor each experience to their tastes.

Customer Service Chatbots

Providing 24/7 customer service can be a challenge, but AI-powered chatbots make it easy. These intelligent systems can answer questions, help with product recommendations, track orders, and offer personalized assistance at any time. Not only does this improve customer satisfaction, but it also frees up your team to focus on complex queries that require a human touch.

Virtual Try-Ons
With augmented reality (AR) and virtual reality (VR) powered by AI, customers can virtually try on your jewellery from the comfort of their homes. This makes it easier for them to visualize how a product looks on them in real time, helping them make more confident purchase decisions while reducing return rates. This is a huge win for both your online and in-store shopping experiences.

Optimize Inventory Management 

AI-driven systems predict demand, optimize stock levels, and reduce excess inventory by analyzing sales data and market trends. This ensures popular items stay in stock, minimizing stockouts and overstock, leading to better inventory control and financial management.

 Zithara.AI empowers retail jewelers

Zithara.AI empowers retail jewelers by seamlessly integrating both online and offline customer data to provide personalized, data-driven experiences that drive conversions.

It also automates lead qualification through seamless CRM integration. For existing customers, leads are qualified based on past purchase history, while new leads are assessed through social media interactions to determine their potential. This comprehensive approach ensures that high-potential prospects are prioritized, allowing you to focus on converting the best leads and fostering stronger customer relationships.

 Zithara.AI provides:

  • Centralized Lead Management & Automated Qualification
  • Targeted Marketing & Personalization
  • Predictive Analytics for Smarter Decisions

AI in retail has become a game-changer, especially when it comes to understanding and serving your customers better. Our goal at Zithara.AI is to help jewelers create personalized experiences that blend the physical and digital shopping worlds. It’s not just about offering products; it’s about offering the right product and  right communication at the right time.

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International News

WGC Report-Digital Gold: Unlocking a $700bn Opportunity

Yes—Digital Gold Could Become The Next Major Growth Market For Gold, But Only If The Industry Solves Trust, Access, Utility and Cost.

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The World Gold Council (WGC) and Boston Consulting Group estimate that digital gold could unlock up to US$700 billion in latent demand over the long term, although this is a potential-demand estimate rather than a five-year forecast.

What “digital gold” means

The report defines digital gold as two related product categories: vaulted digital gold (digitally represented claims on allocated physical gold) and tokenised gold (blockchain-based tokens backed by physical gold). Together, they currently account for roughly US$45–55 billion, less than 1% of the global gold market, which the WGC values at about US$13 trillion.

Momentum is nonetheless visible. Tokenised gold has grown about fivefold since late 2024 to around US$6 billion, while cumulative spot trading volumes exceeded US$90 billion in Q1 2026—more than during all of 2025.

The $700bn opportunity

The headline figure represents the additional demand that could emerge if the main barriers to adoption were removed at scale. Nearly nine in ten surveyed retail investors said they would consider digital gold under the right conditions, based on a survey of more than 12,000 investors and interviews with 20 industry experts.

The global digital-gold market—currently valued at US $ 45–55 billion—is positioned for significant expansion. In their base-case outlook, the market is projected to grow at an annual rate of approximately 27%, reaching US $ 160–170 billion by 2031. Under a bull-case scenario, market valuation could climb even higher, reaching US $ 270–280 billion over the same period. Furthermore, if key adoption barriers such as regulatory clarity, pricing, and platform trust are fully addressed, the long-term latent demand for digital gold could unlock up to US700 billion. 

Genuinely new gold demand by 2031. About US$95 billion, net of displacement

The crucial distinction is that US$700bn is not a market-size prediction for 2031. It is the theoretical upside if trust, distribution, product usefulness and pricing improve sufficiently; the base case is far more conservative.

Four barriers to adoption

Trust is the decisive barrier. Nearly four in five investors prioritise trusting the provider, and they want proof that products are safe, legitimate, transparently backed and redeemable for physical gold; clearer regulation and consumer protection are also central.

Access matters because familiar distribution channels dramatically increase uptake. In markets such as China, India and Indonesia, where digital gold is embedded in super-apps, payment platforms and banking apps, penetration is up to seven times higher than in markets without such channels.

Utility could transform gold from a passive store of value into a usable financial asset. The most attractive new feature is yield generation through lending or collateral use, followed by payments functionality.

Cost remains a prerequisite. Digital gold must be price-competitive with physical bullion and gold ETFs; an uncompetitive price is the second most common barrier cited by investors.

Why it may create new demand

The report argues that digital gold is more likely to expand the gold market than merely shift investors from ETFs, coins or bars. About 65% of latent demand comes from people who do not yet own gold, and 52% of current digital-gold investors held no gold before their first digital purchase.

This makes digital gold a potential on-ramp: among those first-time digital-gold buyers, 92% subsequently bought other forms of gold. Even after allowing for some switching between gold formats, the base case implies around US$95 billion of genuinely new demand by 2031.

Who will drive growth

Younger investors are the immediate growth engine. Awareness reaches 50% among 25–34-year-olds, versus 23% among those aged 55 and older, and younger cohorts are twice as likely to say they would invest if entry barriers were addressed.

This aligns with the broader tokenisation of finance. As blockchain-based investment products become more mainstream, gold’s physical backing may give it a credibility advantage over purely digital assets—provided issuers can demonstrate custody, redemption rights and regulatory compliance.

Could it be the next major gold growth market?

Potentially, yes—but conditionally. The case for digital gold is strong because it combines gold’s established safe-haven and store-of-value role with digital accessibility, fractional ownership, faster transferability and possible new financial uses. The WGC’s own base case implies a market roughly three times its current size by 2031.

However, digital gold will remain a niche if providers cannot deliver:

  • Transparent, auditable proof that tokens are fully backed by physical gold.
  • Simple, legally robust redemption into physical gold or cash.
  • Clear regulation and investor protections.
  • Distribution through mainstream banking, payments and investment apps.
  • Fees competitive with ETFs and physical bullion.
  • Useful features such as collateral, lending or payments—without compromising safety.

Assessment

Digital gold is best viewed as a high-potential distribution and product innovation, not an automatic replacement for physical gold or ETFs. Its biggest contribution may be bringing first-time, younger and digitally native investors into gold, then encouraging them to hold other gold formats as their allocations mature.

If the industry establishes trusted infrastructure and interoperable standards, the US$700bn latent-demand estimate becomes a plausible long-run ceiling. If not, the market may still grow, but likely toward the report’s bear-case trajectory of roughly US$70–80 billion by 2031, driven mainly by wealth growth rather than conversion of untapped demand.

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JewelBuzz is Asia’s First Digital Jewellery Media & India’s No.1 B2B Jewellery Magazine, published by AM Media House. Since 2016, we’ve been the trusted source for jewellery news, market trends, trade insights, exhibitions, podcasts, and brand stories, connecting jewellers, retailers, and industry professionals worldwide.

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