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JewelStart Innovation Challenge Enters Evaluation Stage As GJEPC, SINE IIT Bombay Shortlist 27 Startups

The Evaluation Process Also Emphasised Two Key Considerations: The Practical Relevance Of Each Solution For The Gem and Jewellery Industry, and The Startup’s Readiness To Benefit From The JewelStart Incubation Programme.

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The inaugural JewelStart 2026 Industry Innovation Challenge has moved into its next phase with GJEPC and SINE IIT Bombay commencing the evaluation of shortlisted startups through a three-day virtual pitch round. The initiative aims to identify practical technology-led solutions to some of the gem and jewellery industry’s most pressing operational challenges.

The evaluation round, being held from 15 to 17 July, follows months of industry consultation that began with the collection of more than 90 problem statements from manufacturers, retailers, innovators and other stakeholders. Working jointly with SINE IIT Bombay, these were refined into 22 priority challenges, which formed the basis of the first JewelStart Innovation Challenge.

The challenge attracted over 120 startup applications, of which 62 complete submissions were received. Following an initial screening process, 27 startups have advanced to the virtual pitch stage, where they will present their solutions before an expert jury.

Addressing the opening session, Vikrant Pradhan, Director – Events, GJEPC, said the initiative was designed to connect the industry’s real-world challenges with India’s innovation ecosystem.

The seven finalists will present their innovations during Demo Day on 8 August 2026, where they will showcase their solutions to leading jewellery companies, investors and mentors. Beyond recognition, the selected startups will receive opportunities for industry mentorship, investment access and incubation support to help commercialise their technologies.

Disha Kadam, Program Manager and Coordinator at SINE IIT Bombay, outlined the evaluation framework. She said the shortlisted startups would be assessed on five parameters worth 20 marks each: Product & Solution Offering, Innovation, Alignment with the Industry Problem Statement, Team Capability to Execute, and Incubation Readiness. Each startup had 15 minutes, comprising an eight-minute presentation followed by a seven-minute Q&A session with the jury.

The evaluation process also emphasised two key considerations: the practical relevance of each solution for the gem and jewellery industry, and the startup’s readiness to benefit from the JewelStart incubation programme.

The JewelStart Innovation Challenge was launched earlier this year by GJEPC in partnership with SINE IIT Bombay to encourage startups to develop solutions across manufacturing, retail and supply chain operations. The programme forms part of GJEPC’s broader effort to accelerate innovation and technology adoption across India’s gem and jewellery sector.

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Zithara.AI Partners With Palmonas To Strengthen AI Led Revenue Growth and Customer Engagement In Jewellery Retail 

Collaboration To Enable Personalised Customer Engagement, Improve Retention, and Support Scalable Revenue Growth Through AI Native CRM

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Zithara.AI, an AI-native customer engagement platform for offline retailers, announced a strategic partnership with Palmonas to enhance customer engagement through data-driven solutions across the brand’s retail operations.

As part of the partnership, Palmonas will implement Zithara.AI’s AI-native CRM platform to unify customer data across multiple touchpoints, enabling a single, consolidated view of customer interactions. The platform will support intelligent customer segmentation, automated engagement workflows, and personalised communication designed to improve customer retention and increase repeat purchases. The deployment is aimed at creating a more structured and consistent approach to customer engagement as the brand continues to scale.

The integration will allow Palmonas to capture and analyse customer data across online and offline touchpoints, enabling targeted campaigns, timely follow-ups, and more relevant communication across the customer lifecycle. By helping bridge the gap between digital customer enquiries and physical store visits, the platform will support improved customer conversions, strengthen retention, and enable more effective customer journeys that contribute to revenue growth.

Speaking about the partnership, Hitesh Magoo, CMO, Demifine Fashion Pvt. Ltd., said,

“At Palmonas, our focus has always been on creating meaningful customer experiences while expanding our retail presence. As more customers discover brands through digital channels, one of the biggest opportunities for offline retailers is converting that interest into store walk-ins and lasting customer relationships. We were looking for a platform that could intelligently manage customer engagement across multiple stores while helping us improve walk-in conversions and long-term customer retention. Zithara.AI’s AI-native platform aligns with these objectives by enabling more personalised customer interactions that support stronger conversions, increased store walk-ins, and sustainable revenue growth. We look forward to leveraging its capabilities to build deeper customer relationships as we continue to scale our retail footprint.”

Varun Kashyap, Co-Founder, Zithara.AI, said,

“We are pleased to partner with Palmonas as they continue to expand their retail presence. Our platform is built to help brands organise and leverage their customer data to drive structured, consistent, and personalised engagement. This partnership reflects the growing focus among offline retailers on using technology to strengthen customer relationships and improve retention.”

Sridevi Reddy, Co-Founder, Zithara.AI, added,

“Our focus is on enabling offline retailers to become more data-driven and customer-centric. Through this partnership, we aim to help Palmonas build stronger customer connections and deliver more personalised experiences at scale.”

The partnership marks a continued focus by Zithara.AI and Palmonas on leveraging AI-native capabilities to strengthen customer engagement and support revenue growth in offline retail environments. By integrating Zithara.AI’s platform, Palmonas aims to build a more connected, efficient and scalable customer engagement framework aligned with its growth plans.

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