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Golden Rule II 

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 Planogram and Processes for Replenishment of Non-fast movers – Part 2


L.R.Natarajan, Partner- Strategy and Systems Consulting

 LRN has worked at senior level positions in companies like Eicher Motors, Hero Motors, Greaves Cotton, Ashok Leyland, and Hindustan motors. His last employer was Titan Company limited. Eleven years in Titan Company limited (eight years in Tanishq) and retired as CEO for the new business division. LRN was also heading the innovation council at Titan and was an active member of Tata Group Innovation Forum.

LRN had successfully spearheaded the TOC implementation in Tanishq retailing.LRN had started a school for Innovation in Titan and the school had produced over 400 trained innovators.

LRN also undertakes consulting assignments from corporate companies on Strategy, Retail excellence and Innovation. He has recently authored two books, a book on Innovation titled “The 9 Nuggets of Innovation” and a book on retailing titled “Demystifying Retail” – The Four golden rules.

Prabhakar Mahadevan, Founder Director of Strategy and Systems Consulting & Focus and Flow

Technologies Pvt Ltd

Prabhakar is a certified Theory of Constraints consultant (TOC) by Goldratt Schools Israel, certified expert on TOC by TOCICO (www.tocico.org) & is associated with TOC for the last 22+ years.

 Through his consulting companies,Prabhakar and his colleagues are involved in several comprehensive TOC consulting projects across several industry verticals such as fashion jewellery, fast moving consumer goods, consumer durables, automotive OEM, capital machinery, pharmaceutical, heavy engineering, fashion retail etc.

In our last article we have seen the methodology for arriving at the Ideal Planogram. In this article we will understand the processes suggested for maintaining the Ideal planogram by having the right replenishment process.

  1. Replenishment Process (for large retailers)

For the merchandise selling under the category of fast-mover, we had explained in the earlier article how the replenishment is to be done. I will explain here, the methodology to be followed for replenishment against sale of a non-fast-mover.

To implement the suggested process, the pre-requisite lies in creating a Design bank. Therefore, let us first try and understand everything about the Design bank.

  1. What is Design bank?
  2. What should be the size of a Design bank?
  3. What are the pre-selection processes for a design to appear in the design bank?
  4. The process of replenishment using the design bank
  5. The advantages of using the design bank
  6. How to keep the design bank Dynamic?
  1. Design Bank

What is a Design bank?

A design bank is a collection of pre-selected designs (with three agencies short listing) to improve the probability of sale. The design bank should cover all the line items (Category/ Sub- Category/ Weight band level = Line item) appearing in the largest show room in the retail group

What Should be the size of Design bank

To arrive at this number, for the largest store, one should refer to the sales from non-head age band, line item wise for the last one year. Having done this, the design bank should have options to cover, line item wise 6 months sale. For example, for a line item, Bangle/ Filigree/ 10-12 grams, the sale from non-head age band is 40 in a year, the design bank should have 20 varieties of design.

The computation as per the example given above must be done for all the line items appearing in the Ideal Planogram of the largest store.

If the 6 months requirement for some of the line item is less than 3, the design bank should have a minimum of 3 design variants.

What are the selection processes for a design to appear in the design bank

For a given line item if the computed number of designs to appear in the design bank is 20 (1x), then the vendor base should be asked to showcase 60 designs (3x). These 60 designs should be reviewed by the Senior store staff and the senior merchandiser in bringing it down to 40 (2x). The shortlisted 40 designs again need to be filtered through a customer meet in picking the final 20 (1x) designs to be showcased in the design bank. By repeating this process for all the line items the design bank can be made ready with a set of designs with much higher probability of selling.

The Process of replenishment using the design bank

Once the design bank is in place, all the stores should replenish their line- item wise non-head sale only from the design bank. It is important for the store to replenish the line item sold (at Category/ Sub- Category/ Weight band level) only with the similar variant belonging to the same line item from the design bank.  Example: if a design variant belonging to Bangle/Filigree/10-12 grams has got sold in the non-head age band, then the store should pick an alternate design variant only from design options listed under Bangle/Filigree/10-12 grams. 

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Also, there should be appropriate software (or excel) for capturing each design variant wise pick and sale from the design bank (as and when designs from design banks are picked against sale of a variant from non-head age band happens).  Over a period, design bank will have line item wise/ variant wise pick and sale data which will be a valuable guide for stores in selecting the variants with higher probability of sales.

The advantages of using the design bank for replenishing sale from non-head age band

https://lh7-us.googleusercontent.com/CW7Ns14C06mwyTNiCGRZHFjfKIcSYYK7unlpSZ-18yyKZVRKtdR3aryuxE0-9pDaAPpmx5xN7tjNtc7fZit1qdmNAtCvdUqKEj1D05Mp0jx8dl5uOEDpZfTCHMyV7KyFBrk9SfissVZfSfiXTJB3OA

How to keep the design bank dynamic

After computing the design bank size and selecting designs based on multi-tiered selection process explained above, retailer should build the design bank with first with 50% of the design variant requirement. After this, every alternate month, 17% of design bank size should be added. But doing this, the design bank requirement will be met by the end of 6th month.  From the 8th month onwards, when new designs equivalent to 8% of design bank size is added, the same number of non-performing designs from the design bank should be removed.   This process ensured the design bank is kept dynamic and the size would also be around (after addition and deletion) the 6-month non-head sale requirement. 

Example: Design bank size for Bangle/Filigree/10-12 grams is 50 designs. In month 0, build the design bank with 25 designs and get started with doing alternate replenishment from the design bank. In months 2, 4, and 6, add 8 new designs to the design bank.  So, by the end of month 6, design bank size would be 49. In month 8, when 8 new designs are added, remove 8 old non-performing designs which was added in month 0. Repeat this process every alternate month and keep the design bank fresh and dynamic. 

Summing up

To achieve the best inventory effectiveness, besides the processes suggested for fast-movers, two things are to be done:

  1. One must arrive at the right planogram, by doing 2 X 2 analysis
  2. A Design Bank showcasing merchandise-wise unique designs should be made visible to showrooms ((along with sales and pick data). This will enable the individual showrooms to pick the merchandise with good sales history, when a non-fast-mover sells.

Happy Retailing

L.R. Natarajan

M. Prabhakar

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How seasonal discounts are  decisive factors in increasing Jewellery sales

By Shivaram A

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Festivals and auspicious occasions are intricately woven into the tapestry of Indian culture and the Indian jewellery trade. Every second month comes up a festival or auspicious occasion and with it comes a downpour of discounts and deals. The Indian customer is ready to lap up the discount offers like milk and honey! So, like other retail businesses, the jewellery retail industry too, depends on seasonal offers and discounts to increase the sales.

Why do seasonal discounts and offers matter?

● The Indian calendar is dotted with festivals and occasions every month. Such festivities are normally associated with jewellery purchase to augur good fortune to the family. To attract customers, offering special festival discounts have become the norm.

● During festivals like Diwali or Pongal, the government employees get their bonus which is a bulk amount used often for investment in gold. To lure the customers to invest heavily in gold purchase, higher discounts are offered.

● Certain auspicious days like Dhanteras or Akshaya Tritiya are specifically linked with gold purchase as families buy gold on these days and worship God with gold coins.

● Occasions like Valentine’s Day, Father’s Day and Mother’s Day are being highlighted recently to push sales further with special offers.

● Certain festivals like Varalakshmi Pooja, Karva Chauth or Vijayadashami have become occasions for women to buy new jewellery. With gold being such a high-priced commodity, frequent purchases are not easy for an average customer. Thus, the only option for a retailer is to offer such discounts and offers during festivals to boost sales.

How to boost jewellery sales using seasonal discounts and offers

  • Read your customers Assess the footfall of customers during festive seasons. This

may vary from one shop to another shop in another location depending onthe type of customers you cater to- For example. middleclass customers find it convenient to purchase gold during Diwali, New Year or Akshaya Tritiya. For theaffluent, every day is an occasion.

● The locality your store is in- If your store is located in a North Indian niche, you can expect customers during Dhanteras. In a South Indian locality, Akshaya Tritiya, Onam, Uganda, Pongal, Diwali or Dussehra are the best for buying gold. In a Muslim dominated area, sales are bound to shoot only during weddings. Christians normally purchase gold for their engagements and weddings or during Christmas. Make a list of the days or occasions where you had maximum sales. Some festivals may attract crowds to your store but how many actually bought and why? Analyse.

How seasonal discounts are decisive factors in increasing Jewellery sales

1. Offer a seasonal discount only if it is worth it.

During a festival, every jeweller in town is offering a discount and the competition is intense. Do not just join the competition blindly and offer heavy discounts. Instead, evaluate whether giving a discount of this size has worked for you earlier. If not, you can test-market by offering this discount moderately for a few days and judge the outcome. Offer a seasonal discount only if you think it is worth the trouble. or if you are desperate to liquidate stock.

2. Be different in your discounts

10% off on making charges, zero wastage- all this has become common phrases during festive time. Try something different.

● Tanishq offered a 20% discount on making charges with an additional 5% with State Bank debit and credit cards

● GRT offered silver items free for the weight of gold etc.

● PC Jewellers has cleverly coined its discount deal as “20% off on diamond jewellery” and “20% off on making charges of gold jewellery”. Here the 20% looms large and draws the customer to the store.

● Durga Jewellers of Bangalore goes a step further with its ‘Buy 1, get 2 ” offer on Solitaire jewellery.

3. Make an impact with the discount offer

Evolve print or social media campaigns based on this discountoffer and spread the word around. Intimate your customers of this offer by email, SMS, voice call, WhatsApp or FB messages. Make sure that your discounts make an impact on the customer and draw her to your store. Kamdhenu Jewellers of Chennai has marketed this ad across Facebook and received good response.

4. Special discounts as a mark of loyalty or regular purchase.

Discount depends on your discretion. Turn it into a favourable asset. Yes, it is possible if you offer discounts to

● Loyal customers who have been purchasing jewellery from you for ages, from generation to generation.

● Customers who have brought in many referrals through friends and relatives.

● Frequent shoppers who make small but regular purchases. This not only enhances your customer loyalty but also assures of more purchases in the future years.

The How, When and Why of discounts

It is not just the discount that matters. It is the How, When and Why that matter.

1. How– How do you present your discount? A 20% off on diamond jewellery sounds lame but a Celerio car or an LCD TV sounds huge. The price of both may be equal but, to the customer, yes, the physical representation as a car has great bearing like in this ad.

2. When -When to offer the discount? Offer discounts when your competitors are not even close. Make a difference in the timing of the discount to render it exclusive.

3. Why –Why are you offering the discount? Convey the reason for the discount to the customer- as a

● Festive gift

● Profit-sharing measure

● Mark of the customer’s loyalty.

This will increase the respect and trust among your regular customers. Dishing out discounts, anyone can do. But offering well thought out discounts is the key to successful jewellery retailing.

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The Quiet Luxury of Carved Gemstones

By Ramit Kapur- MD, GSI India

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The world of gemstones is beyond their brilliance, color, transparency, and phenomena. When we think of carvings, we’re not just talking about gemstones used in jewellery. Carving today spans everything from trays and coasters we use every day to idols, vases, and other collectibles that become cherished pieces of art. It’s an often-overlooked art form that deserves recognition for the immense artistry and craftsmanship involved. 

As someone deeply embedded in the industry and leading GSI India, I can confidently say that people won’t invest in a piece; no matter how precious the stone: if the carving isn’t done right. So, the first selling point centers around craftsmanship, of course followed by the authenticity and value of the gemstone used. 

The quiet poetry of carved gemstones exists beyond the bounds of conventional jewellery design and often go unnoticed in mainstream narratives. Yet they carry some of the richest legacies, the most intimate expressions of craftsmanship, and a cultural gravity that no ideal cut or laser inscription can replicate. Today, as jewellery evolves into a medium of meaning and identity, carved gemstones are experiencing a powerful resurgence. Whether it’s a delicate floral motif on a tourmaline or a symbolic script etched into an emerald, these stones embody permanence with purpose. 

For a generation that values intention over ornament, carvings offer exactly that: a wearable emotion, a personal artifact, and a story that transcends carat weight. At GSI, we celebrate jewellery in every form, especially those that carry soul, tradition, and storytelling in their very structure.

From Courts and Temples to Contemporary Studios

Gemstone carving isn’t a trend; it is a tradition. Long before modern jewellery, carved gems were speaking their own language: one of spirit, status, and storytelling. From temple idols to royal signets, they’ve carried meanings deeper than beauty.

Two classical techniques form the backbone of this craft: Intaglios, with designs engraved below the surface for wax seals, and Cameos, where raised motifs emerge in sculptural relief. Both require not just precision, but intuition, a dialogue between artist and stone.

Germany’s Idar-Oberstein remains a living museum of this legacy. Here, stones like agate and jasper are sculpted into heirlooms, passed down as both art and ancestry. Every piece is a story carved in silence.

If Idar-Oberstein is Europe’s carving capital, Jaipur is India’s beating heart. Developed with Mughal patronage particularly by emperors Akbar, Jahangir, and Shah Jahan for their distinguished taste in art, it has since then grown into a global hub; transforming roughs into divine figures, florals, and high fashion commissions. Its edge? A rare blend of old-world mastery and new-world relevance.

And then, there’s Fabergé: the master of turning carving into couture. His works in quartz and chalcedony weren’t just intricate; they were emotional. A blossom. A bunny. A memory in mineral form.

Today, carving is everywhere; from bespoke jewels to vases, coasters, and collectibles. Artists across the world are reimagining tradition for the now. And in an age of instant everything, carved gemstones stand apart: timelessness you can touch, and craftsmanship that speaks with soul.

What the Eye Misses, the Lab Must Find

Carved stones pose a very unique gemological challenge. At our GSI labs, we encounter an extraordinary variety of carved gemstones; each one unique in form, scale, and sentiment. Some are delicately slivered into symbolic motifs, while others are grand in presence, demanding custom instrument setups and careful handling. Testing these pieces, especially when set in jewellery, requires precision, adaptability, and a deep understanding of gemstone behavior.

Carvings, by nature, are emotionally charged. They’re often adored not just for beauty, but for meaning. But emotion must be backed by authentication and the right certification; especially in today’s high-value, high-stakes market. Whether it’s identifying treatments, or distinguishing natural from imitations, our role is to bring clarity to complexity.

At GSI, we don’t just verify a gemstone; we translate its unspoken story. From the delicate depths of an intaglio to the elevated relief of a cameo, our certification doesn’t just protect value; it protects legacy.

Technology Has Unlocked New Possibilities

Modern lapidaries are now able to carve harder materials with precision that was once unthinkable. For a long time, artists chose softer, more affordable stones, to avoid breakage, and preserve weight. Using precious gems was simply too risky. But with time and technology, that’s changed. Today, gem material like sapphire, spinel, and topaz, once considered too delicate to sculpt, are being carved with remarkable precision. What was once unthinkable is now part of the craft’s evolving canvas. 

But while tools evolve, the soul of carving stays rooted in intention, vision, and a deep respect for the stone’s natural voice. That interplay between human and mineral is what makes a carving come alive.

Today, luxury is no longer defined by price tags or perfection alone; it’s about meaning, craftsmanship, and cultural richness. Carved gemstones carry all of that, and more. 

At GSI, we believe that true appreciation begins with understanding. Whether it’s a carved idol, a custom tray, or a fine piece of jewellery, the value of a gemstone lies in both its beauty and its authenticity. That’s why certification matters: not just for what a gem is, but for the story it tells.

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Mangalsutra Market Glows with Steady 11% Growth rate

By Tanvi Shah- Director & Head – CareEdge Advisory & Research

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The gems and jewellery market has clocked a healthy CAGR of 11% from CY20-24, to reach at Rs. 8,110 billion in CY24.  A similar growth trajectory is expected to continue in the next 5 years. Furthermore, bangles and chains hold a large share in the overall jewellery market. As consumer preferences evolve, the Indian jewellery sector is undergoing notable transformation. Central to this shift is the Mangalsutra—a piece that embodies both cultural heritage and modern sensibility. Traditionally revered as a symbol of marital unity and prosperity, the Mangalsutra has maintained its cultural significance while aligning with contemporary aesthetics and changing lifestyles.

The Mangalsutra market has grown at over 10% compounded annual growth rate (CAGR) over the past five years and estimated to be Rs 190 billion in CY24(E).  With the consistently rising number of weddings in India, the market is set to expand steadily and is expected to surpass Rs 250 billion by CY29.

Weddings: The Prime Driver of Demand

Weddings remain the key driver of Mangalsutra purchases, with the ornament continuing to symbolize matrimony across communities. As weddings evolve—especially with greater financial independence among millennial couples—buying behaviours are also shifting. While 80–82% of wedding expenses are still covered through savings, around 10% rely on loans and 6–8% liquidate assets.

In 2024, India recorded 124.3 lakh weddings, marking a strong post-pandemic momentum. This upward trend continued from earlier years and is expected to accelerate, with weddings projected to reach 180.8 lakh by 2032, registering a CAGR of 4.8%. This growth is also fuelling demand for bridal jewellery, underscoring the wedding sector’s resilience and its rising contribution to the national economy.

Chart 1: Total Number of Weddings in India, CY2024-32

Source: Industry Sources, CareEdge Research

A necklace on a blue surface

AI-generated content may be incorrect.

Source: Industry Sources, CareEdge Research

The rise of destination weddings and thematic ceremonies has prompted demand for multiple Mangalsutra designs. Brides now seek elaborate gold pieces for traditional rituals and minimalist styles for more modern or informal functions. This shift has encouraged jewellers to diversify their offerings, enabling repeat purchases beyond the initial wedding.

Evolving Designs: A Fusion of Style and Sentiment

Although traditional Mangalsutras—characterised by black beads and gold links—continue to dominate, capturing a 62% share of the market in CY24, the preference for modern alternatives is rising. Designs featuring sleek lines, diamonds, and mixed metals now comprise 32% of the market and resonate particularly with younger, urban consumers who prioritise versatility and style.

Chart 2: Indian Mangalsutra Market: Break-up by Design (% share) for CY24(E)

                                                                        Source: CareEdge Research

Customisation has emerged as a notable trend. Consumers increasingly request bespoke elements, including unique pendant shapes, gemstone settings, and tailored chain lengths. Presently, customised Mangalsutras account for approximately 5% of the market. Jewellers are responding by embracing advanced design technologies and personalised consultations, enabling them to cater to diverse tastes and preferences.

Material Preferences Reflect Shifting Choices considering prices 

Gold remains the market leader in Mangalsutra, and 22K gold accounts for 52% of the share because of its long-standing tradition of symbolizing security and affluence. Nevertheless, an price increase—from around Rs 67,175 per 10 grams during April 2024 to Rs 90,050 as of 24th April 2025—has forced consumers to question their decisions, tending towards lighter or affordable options.

Chart 3: Indian Mangalsutra Market Breakup by Material Type (% share) for CY24(E)

                                        

Source: CareEdge Research

Note: Others include Beads, Synthetic Metals, Semi-Precious stones,  etc.

Silver Mangalsutras, now commanding a 31% share, offer an affordable and wearable alternative. Their simplicity appeals to younger consumers who seek practical, everyday options. Meanwhile, diamond Mangalsutras hold a 12% market share, gaining popularity among those who value elegance and symbolic distinction. Fusion designs, incorporating gold, silver, and diamonds, are also gaining ground as jewellers strive to serve a broader demographic.

Market Outlook: Strong Sentiment supporting healthy Sales Growth

Gold Mangalsutras continue to represent nearly 52.3% of the total market, but interest in alternative silver or diamond variants is also attracting more consumers. Going forward, these changing consumer preferences will encourage many new replacement and repeat purchases, creating fresh opportunities for jewellers.

In contrast to the overall demand for gold jewellery, which declined by 2.3 percent year-on-year in CY24, the Mangalsutra market demonstrated remarkable resilience by maintaining double-digit growth. As weddings continued and consumer preferences evolved, the Mangalsutra adapted accordingly embracing new and exciting designs without compromising its cultural significance.

A commitment symbol and a personal style will keep it constantly relevant in India’s jewellery landscape, full of diversity and dynamism.

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