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CaratLane – A TATA Product Appoints Dhaval Raja As Chief Sales Officer

Dhaval Raja Joins CaratLane As Chief Sales Officer To Lead Sales Growth, Retail Expansion, and Customer Experience Transformation Across India.

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CaratLane – A Tata Product, India’s leading omni-channel jewellery brand, has announced the appointment of Dhaval Raja as its Chief Sales Officer (CSO). In this role, Dhaval will lead the company’s sales function across channels and markets, driving business growth, retail excellence, customer experience transformation, and network expansion as CaratLane continues to strengthen its omni-channel presence across India.

Dhaval brings extensive experience in sales leadership, business expansion, and retail operations, having worked across leading consumer-facing organisations. Prior to joining CaratLane, he served as Chief Sales & Business Officer at Senco Gold & Diamonds, where he led the retail, online, corporate, and digital business verticals. During his tenure, the company witnessed significant transformation, expanding from a strong regional player into a nationally recognised jewellery brand while achieving rapid retail growth and a successful public listing.

Speaking on his appointment, Dhaval Raja, Chief Sales Officer, CaratLane, said:

“CaratLane has built a strong reputation for redefining the jewellery-buying experience through innovation, accessibility, and a customer-first approach. I look forward to working closely with the leadership team to strengthen sales excellence, expand our retail footprint, enhance customer experiences, and contribute to the brand’s next phase of growth.”

At CaratLane, Dhaval will be responsible for driving sales growth, accelerating new store expansion, strengthening retail execution, and leading customer experience transformation initiatives across the network. He will work closely with the leadership team to align sales strategy with the company’s long-term growth ambitions, while enhancing productivity and delivering consistent business performance across channels.

Over the course of his career, Dhaval has held leadership roles at Raymond Ltd., Raymond Apparel Ltd., and Aditya Birla Fashion & Retail Ltd., where he built expertise across sales, commercial strategy, channel management, and business operations. He has worked closely with cross-functional teams to drive market expansion, improve productivity, and build scalable operating structures that support sustainable business growth.

Known for his structured leadership style and strong execution orientation, Dhaval brings a sharp focus on building accountable, high-performing teams and fostering collaboration across functions. His ability to combine commercial insight with operational discipline has enabled organisations to scale efficiently while maintaining consistency in execution.

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Appointment

India Gold Metaverse Appoints ex-CEO Of Diamond India As MD Of Its Bullion Market Vertical BullionX™

Nirakar Chand to lead BullionX™ as IGM strengthens its vision for a technology-driven, integrated bullion market.

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India Gold Metaverse (IGM) today announced the appointment of former CEO of Diamond India Ltd., Mr. Nirakar Chand, as the Managing Director of its bullion market vertical, BullionX™, which is a technology-enabled ecosystem for modern bullion markets.

Earlier in his career, Mr. Chand had spent 22 years at State Bank of India (SBI) — 6 years in Bullion and 16 years in Corporate Finance, Investment Banking and general management. After that, and prior to joining IGM, he was CEO for 16 years at Diamond India Ltd., a prominent nominated agency authorised for import and distribution of bullion, which mainly supported over 1,200 small and mid-sized exporters across the country.

With this nearly four decades of experience, Mr. Chand brings a strong understanding of bullion markets and the broader precious metals ecosystem, providing valuable industry insight and strategic vision that will further strengthen IGM’s position in the market.

In his new role, Mr. Chand will drive growth initiatives, industry engagement, and nationwide market development efforts at BullionX™, which delivers real-time spot and futures pricing, one-click buy/sell execution, comprehensive order management and integrated market intelligence for institutional traders, bullion dealers and large jewellers. Working on the IGM theme of ‘One Nation, One Market, One Price’, this inclusive market model provides a one-shot dashboard of demand/supply using an all-open API for online and offline bid & ask and offers many more features, including Gold TV as well as an Academy (for certification courses).

IGM combines blockchain, artificial intelligence, and cutting-edge financial market technologies across four proprietary pillars:

· Elanzia™: A digital metaverse uber tech platform of B2B & B2C for jewellers and bullion participants.

· RamMudra™: Blockchain-enabled digital gold, coins and GBST (Gold Backed Stable Token).

· GoldSense™: An AI-powered 1st Karat Check of Gold, that is, a purity verification engine (an AI-powered Digital Karatometer).

· BullionX™: An institutional trading infrastructure designed to enable efficient price discovery, liquidity and settlement.

With Indian households holding an estimated 25,000 tonnes of gold valued at approximately $2.4 trillion, IGM addresses the structural challenges of a largely unorganised market by bridging trust deficits, fragmented pricing, and limited digital adoption.

This key leadership appointment comes at a pivotal juncture as IGM accelerates its mission to build India’s first integrated digital infrastructure to formalise and redefine the nation’s gold and precious metals economy through an inclusive business model to empower the industry and make each participant an ‘emperor’.

Nirakar Chand, Managing Director – Bullion Market, IGM, said:

“I am delighted to join IGM, which has laid out an exceptionally visionary and timely blueprint to revolutionise the gold industry through transparency, digital accessibility, and robust institutional infrastructure. I look forward to working closely with the IGM management and our industry partners to unlock the true potential of our bullion markets and build an inclusive, trusted ecosystem that benefits every stakeholder.”

Welcoming him to the leadership team, Lamon Rutten, Managing Director & Chief Executive Officer, IGM, said:

“With his vast experience in the bullion market, Mr. Chand will be an invaluable addition to the IGM executive team. His profound domain expertise, deep-rooted relationships across the bullion industry, and operational mastery will provide tremendous impetus to IGM’s objectives. We look forward to his strategic leadership as we build a transformative, world-class market infrastructure.

Backed by a visionary entrepreneur, who is the mentor & coach, along with prominent family offices and marquee investors, IGM is dedicated to formalising traditional markets and unlocking immense value for consumers, jewellers, institutional investors, and banks across India in the gold value system on the central theme of ‘Gold is Technology’. Recently, IGM concluded a very select Angel placement round, valuing the company at Rs 2,500 crore.

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JewelBuzz is Asia’s First Digital Jewellery Media & India’s No.1 B2B Jewellery Magazine, published by AM Media House. Since 2016, we’ve been the trusted source for jewellery news, market trends, trade insights, exhibitions, podcasts, and brand stories, connecting jewellers, retailers, and industry professionals worldwide.

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